Touch of Mink
Dermac Labs Inc.
Customer care is very important to Touch of Mink and key to our mission:
“We will earn our customers’ loyalty, providing them with outstanding customer service and the highest quality products, always striving to exceed expectations.”
Has my order shipped?
Log in to your Touch of Mink account via the “Login / Register” link at the top of the website; then click “My Account” at the top of the page. From your account dashboard on the left, you can view recent orders, manage shipping and billing addresses, edit password and account details.
How do I change quantities or cancel an item in my order?
Click “My Account” at the top of the TouchofMink.com website. Log in, then click “Orders” from the account dashboard menu on the left to manage orders, change quantities or cancel orders. Please note that once an order is in process or has shipped, it is no longer editable.
How do I track my order?
Log in to your account via the Login / Register link, then click “My Account,” at the top of the page. From your account page, click “Orders” from the menu on the left to track your order.
My order never arrived.
Log in and click “My Account” at the top of the website. Check that all items have shipped by clicking “Orders” from the dashboard menu on the left of your account page. If your order displays package tracking numbers, check with the shipper to confirm packages were delivered. If all items show a status of “delivered,” but the order did not arrive, please contact customer service for assistance.
An item is missing from my shipment.
Click “My Account” at the top of the Touch of Mink website to track your order status. Confirm the items in your order have shipped. If your order displays tracking numbers, check with the shipper to confirm all packages were delivered. If all packages show a status of “delivered” and an item is missing, please contact customer service for assistance.
My product is missing parts.
When will my backorder arrive?
Do you ship to my country?
Once you have created an account, log in and select “Addresses” from the menu on the left to complete billing and shipping information. If your country is not in the dropdown menu of available countries, please contact customer service Monday-Friday, 8 a.m. to 5 p.m. Pacific Time to complete your order.
What are my payment choices?
During the checkout process, you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered shipping method choices and prices. Please note that we are not responsible for any extra bills, duties, taxes or fees upon arrival. We will ship your order shortly after we receive payment from you.
What is the return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
How do I use a coupon?
After adding items to your cart, click the “View Cart” link at the top to view your cart. At the bottom of the shopping cart, there is a box to enter your coupon code.
How do I navigate the site?
To navigate this website, simply click on a category of interest. Category tabs are located on the top and bottom of the website. The SEARCH box in the top right-hand corner will help you find specific items or products more quickly.
QUICK TIP: Placing the mouse cursor over photos and bold text often indicates clickable links. Any time you scroll over something that is a link, the mouse arrow cursor will change to a hand. If you wish to follow the link, left click the mouse.
How do I find products?
To find product(s), click the “Shop” tab or type a keyword into the SEARCH box in the top right hand corner. If you have any trouble locating a product, please feel free to contact customer service for assistance.
How do I create an account?
- Click the “Login/Register” link at the top right side of touchofmink.com
- Enter your email address.
- If you are a new customer, use the “Register” side of the page on the right. Enter an email address and create a password to complete setting up your account.
How do I edit my account information?
Log in, then click “My Account” at the top right-hand side of the touchofmink.com website to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and prices.
I forgot my password.
Click “Login / Register” at the top of the website. Under the login side on the left, you will find a link: “Lost your password?” Click that link and enter your email address to have an email sent to you to reset the password.
How do I return my product?
Please click here for more information on returning an item.
I received the wrong product.
If you received the wrong product, please contact customer service within 72 hours of receiving the product. Toll free: 1-800-547-9164.
What is Touch of Mink’s return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
Please see individual item pages for information on the availability of each item. After placing an order, click the “Order” link from your account dashboard menu to track order status. You will receive a shipment confirmation when your order has shipped and tracking information within 24 to 48 hours of shipment.
This website is protected with SSL (secure sockets layer) encryption, the highest standard in Internet security.
Pricing & Billing
I have a question on my charges.
Log in to your account and click “Order” from the dashboard on the left. From there, you may compare your order history with your financial records. If you have questions or concerns, please contact customer service for assistance.
I need a copy of my receipt/invoice.
Log in and click “My Account” to print invoices.
When will my credit appear on my account?
Credits usually take 7 to 10 business days from the time we receive returned item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Thank you for visiting the TouchofMink.com Customer Care page. Please contact us with any additional customer service needs. We will be happy to help.
Refunds & Returns
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
- Gift cards
To complete your return, we require a receipt or proof of purchase.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account or credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customer-servic[email protected].
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: P.O. Box 5268, Salem, OR 97304, FDA E1003739.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: P.O. Box 5268, Salem, OR 97304, FDA E1003739.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns.