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Customer Care

Email: customer-service@touchofmink.com

Telephone: 1-503-399-8181

Toll-free: 1-800-547-9164

Customer care is very important to Touch of Mink and key to our mission:

“We will earn our customers’ loyalty, providing them with outstanding customer service and the highest quality products, always striving to exceed expectations.”

Order Status

Has my order shipped?

Log in to your Touch of Mink account via the “Login / Register” link at the top of the website; then click “My Account” at the top of the page. From your account dashboard on the left, you can view recent orders, manage shipping and billing addresses, edit password and account details.

How do I change quantities or cancel an item in my order?

Click “My Account ” at the top of the TouchofMink.com website. Log in, then click “Orders” from the account dashboard menu on the left to manage orders, change quantities or cancel orders. Please note that once an order is in process or has shipped, it is no longer editable.

How do I track my order?

Log in to your account via the Login / Register link, then click  “My Account,” at the top of the page. From your account page, click “Orders” from the menu on the left to track your order.

My order never arrived.

Log in and click “My Account” at the top of the website. Check that all items have shipped by clicking “Orders” from the dashboard menu on the left of your account page. If your order displays package tracking numbers, check with the shipper to confirm packages were delivered. If all items show a status of “delivered,” but the order did not arrive, please contact customer service for assistance.

An item is missing from my shipment.

Click “My Account” at the top of the Touch of Mink website to track your order status. Confirm the items in your order have shipped. If your order displays tracking numbers, check with the shipper to confirm all packages were delivered. If all packages show a status of “delivered” and an item is missing, please contact customer service for assistance.

My product is missing parts.

Click “My Account” at the top right hand side of the touchofmink.com website to track your order status. If all items in your order have shipped and the order displays your package tracking numbers, check with the shipper to confirm all packages were delivered. If your packages all show a status of “delivered,” but a product is missing a part, please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those that are out of stock. As soon as the product is available, Touch of Mink will ship the item to you. If the order is a time sensitive purchase (such as a holiday gift), please contact customer service directly for more information.

My Account

How do I create an account?

1) Click the “Login/Register” link at the top right side of touchofmink.com
2) Enter your email address.
3) If you are a new customer, use the “Register” side of the page on the right. Enter an email address and create a password to complete setting up your account.

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Log in, then click “My Account” at the top right hand side of the touchofmink.com website to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and prices.

I forgot my password.

Click “Login / Register” at the top of the website. Under the login side on the left,  you will find a link: “Lost your password?”  Click that link and enter your email address to have an email sent to you to reset the password.

How do I return my product?

Please click here for more information on returning an item.

I received the wrong product.

If you received the wrong product, please contact customer service within 72 hours of receiving the product. Toll free: 1-800-547-9164.

What is Touch of Mink’s return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

When will my order ship?

Please see individual item pages for information on the availability of each item. After placing an order, click the “Order” link from your account dashboard menu to track order status. You will receive a shipment confirmation when your order has shipped and tracking information within 24 to 48 hours of shipment.

International Shipping

Do you ship to my country?

Once you have created an account, log in and select “Addresses” from the menu on the left to complete billing and shipping information. If your country is not in the dropdown menu of available countries, please contact customer service Monday-Friday, 8 a.m. to 5 p.m. Pacific Time to complete your order.

What are my payment choices?

During the checkout process, you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered shipping method choices and prices. Please note that we are not responsible for any extra bills, duties, taxes or fees upon arrival. We will ship your order shortly after we receive payment from you.

What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

Guarantees

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we protect the information we collect.

Security

This website is protected with SSL (secure sockets layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do I have to pay sales tax?

Touch of Mink is located in the State of Oregon, which has no sales tax.

I have a question on my charges.

Log in to your account and click “Order” from the dashboard on the left. From there, you may compare your order history with your financial records. If you have questions or concerns, please contact customer service for assistance.

I need a copy of my receipt/invoice.

Log in and click “My Account” to print invoices.

When will my credit appear on my account?

Credits usually take 7 to10 business days from the time we receive returned item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer’s Guide

How do I buy/redeem a gift certificate?

To purchase a gift certificate, click here. If you have a gift certificate to redeem, click here.

How do I use a coupon?

After adding items to your cart, click the “View Cart” link at the top to view your cart. At the bottom of the shopping cart, there is a box to enter your coupon code.

How do I navigate the site?

To navigate this website, simply click on a category of interest. Category tabs are located on the top and bottom of the website.  The SEARCH box in the top right hand corner will help you find specific items or products more quickly.

QUICK TIP: Placing the mouse cursor over photos and bold text often indicates clickable links. Any time you scroll over something that is a link, the mouse arrow cursor will change to a hand. If you wish to follow the link, left click the mouse.

How do I find products?

To find product(s), click the “Shop” tab or type a keyword into the SEARCH box in the top right hand corner. If you have any trouble locating a product, please feel free to contact customer service for assistance.

Thank you for visiting the TouchofMink.com Customer Care page. Please contact us with any additional customer service needs. We will be happy to help.